Privacy Policy
Overview
We are Chrono Sweep Limited, a company incorporated in England and Wales with company number 15484056. Our registered office is at 115 Hampstead Road, London, NW1 3EE. We are the controller and are responsible for your personal data (collectively referred to as "Chrono Sweep", "we", "us" or "our" in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at information@chronosweep.co.uk.
We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we collect, process and look after your personal data when you visit our website www.chronosweep.co.uk ("Website") (regardless of where you visit it from), use our services and purchase our products ("Services"). It will also tell you about your privacy rights and how the law protects you.
Given the nature of our Website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our Website, please let us know so that we can delete that data.
We will only process personal information about you in accordance with the UK Data Protection Legislation, which includes the UK GDPR; the Data Protection Act 2018; the Privacy and Electronic Communications Regulations 2003 (as amended); and all other legislation and regulatory requirements in force from time to time relating to the use of personal data.
BY USING OUR WEBSITE AND/OR SERVICES YOU ACCEPT THESE TERMS. By using our Website and our Services you confirm that you accept this privacy notice and consent to us processing your data in accordance with these terms.
This privacy notice sets out how we look after your personal data if you are a:
- Visitor to our Website;
- A member with authorised access and/or a registered account;
- Supplier, retailer or business contact of Chrono Sweep;
- A client or customer of Chrono Sweep;
- Any third-party organisation that uses Chrono Sweep or has access to the Website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. We may update this notice from time to time - the latest version is always available on our Website.
Definitions & interpretations
"Data Protection Legislation" means all applicable data protection and privacy legislation in force from time to time in the UK including, without limitation: the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data, together with the guidance and codes of practice issued by the Information Commissioner's Office (ICO) or other relevant regulatory authority.
"Personal data" means any information about an individual from which that person can be identified either directly or indirectly. It does not include data where the identity has been removed (anonymous data).
"Processing" means any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
"Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Data collected
What we collect
We may collect, use, store and transfer different kinds of personal data including:
- Your identity, billing and delivery addresses and contact details;
- Details about payments to and from you;
- Information about how you use our Website and Services;
- Technical data about your equipment, browser, browsing actions and patterns;
- Your preferences in receiving marketing from us and your communication preferences;
- Your bank payment details when you enter one of our competitions.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide our Services to you. We will notify you if this is the case at the time.
How we collect your data
We use different methods to collect data from and about you including through:
- Our day-to-day business dealings in providing our competition services to you;
- Filling in forms or by corresponding with us by post, phone, email or otherwise;
- If you complete a survey or provide us with feedback;
- Cookies, server logs and other similar technologies as you interact with our Website;
- Publicly accessible sources;
- When you contact us;
- Via third parties such as analytics providers and/or your bank or financial institutions when you pay for our Services.
Categories of data we collect
- Contact Data - collected directly from you when you register or interact with us.
- Technical Data - collected automatically when you visit the Website, via cookies and similar technologies.
- Transaction Data - details about payments we receive.
- Profile Data - your username and password, competition entries, complaints, preferences, and feedback.
- Usage Data - information about how you use the Website and its Services.
- Device Data - information about the device used to access the Website.
- Cookies Data - see the Cookies section below.
- Analytics - data collected by third-party analytics providers (such as Google Analytics) to evaluate how you use the Website.
How we use your data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where you have given consent;
- Where we need to provide the competition Services we have agreed to;
- Where it is necessary for our legitimate interests (or those of a third party);
- Where we need to comply with a legal or regulatory obligation.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
Purposes for processing
- Create and manage your account with us;
- Providing our competition services to you;
- Conducting checks to verify your identity and prevent fraud;
- Enforcing legal rights or defending legal proceedings;
- Customising our Website content to your preferences;
- Analytics - understanding how people use our Website;
- Communications not related to marketing, including changes to our terms or policies;
- Protecting the security of systems and data;
- Statistical analysis to understand our customer base;
- Updating and enhancing customer records;
- Marketing our services to existing and former customers;
- Administering and protecting our business and Website.
Marketing emails
We may use your data to form a view on products and services which could be of interest to you. You will receive marketing communications from us if you have used our Services or purchased a product and have not opted out. You can ask us to stop sending you marketing messages at any time by contacting us at hello@chronosweep.co.uk.
Disclosures of your personal data
As part of the Services we provide, we may have to share your personal data with third parties such as:
- Third party prize providers;
- Payment processors, delivery and courier companies, agents or IT providers;
- Marketing and social media partners;
- The police or other law enforcement agencies if required by law;
- Professional advisers including lawyers, bankers, auditors and insurers;
- HM Revenue & Customs, regulators and other authorities;
- Third parties in connection with a sale, merger or acquisition of our business.
We will not misuse your personal data for any purpose other than as set out in this Privacy Notice. This type of external data processing is always subject to contractual assurances that personal data will be kept securely and used only in accordance with our specific directions.
International transfers
Your information will be held at our offices, by our service providers and in our IT provider's data centres. From time to time we may need to share your personal data outside the UK and European Economic Area (EEA). We will only do so where an adequacy regulation or adequacy decision applies, or where appropriate safeguards are in place as required by Data Protection Legislation.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your personal data is limited to those with a business need to know, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so. Please note that transmission of data via the internet may not be completely secure - you take the risk that any sending of data turns out to be not secure despite our efforts.
How long we keep your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use, the purposes for which we process it, and the applicable legal requirements. For specific retention periods, please contact us.
Third-party links
This Website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
Your rights
Under certain circumstances, you have rights under the Data Protection Legislation in relation to your personal data. You are entitled to:
- Request access to your personal data (commonly known as a 'data subject access request') - to receive a copy of what we hold and to check that we are lawfully processing it;
- Have your data corrected, updated or amended. We may ask you to verify any changes, such as proof of a change of address or name;
- Request erasure of your personal data - to ask us to delete or remove personal data where there is no good reason for us continuing to process it;
- Object to and/or restrict processing of your personal data where we are relying on a legitimate interest;
- Request the transfer of your personal data to you or to a third party (data portability);
- Withdraw consent at any time where we are relying on consent to process your personal data.
We try to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, it may take us longer and we will notify you. To exercise any of the rights set out above, please contact us at information@chronosweep.co.uk. You will not normally have to pay a fee, but we will let you know if a fee is fair - for example if your request is clearly unfounded, repetitive or excessive.
Complaints
If you have any queries or concerns about the way we process your personal data, please contact us at information@chronosweep.co.uk. We hope we can resolve any concerns, but if you wish to take your complaint further you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.